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Frequent Questions
Getting Started
Platform Features
Billing & Plans
Account & AccessPlatform Features
Can I export my tool data?
Yes, you can easily export your tool data in a CSV file for further use or sharing across other systems.
Can I add my tool data?
Yes, there is a variety of options to do this:
- Start building your tool library with our Tool Catalog that contains over 500,000 tools from leading manufacturers
- Import tool data directly from your CAM software
- Use our guided workflow to manually add tools at your own pace
- Automatically import matched tools from your own documentation such as Excel/CSV
Can I transfer data from my previous tool management or CAM system solution?
Yes, you can either import data directly from your CAM software or import matched tools from your own documentation.
Is my data secure?
Yes, all data is encrypted in transit and at rest, and we run regular security audits to keep things that way. Your tool data stays yours, and we never share it with third parties.
What tool libraries does Toolhive support?
You can access tool data from a wide range of well-known manufacturers directly in the Tool Catalog, such as Walter, SECO, Sandvik Coromant, Hoffmann Group, etc.
How can I integrate the CAM plug-in?
The available CAM plug-ins are downloadable through Toolhive. After installing the plug-in, it will be available in the designated software.
What other systems does Toolhive integrate with?
Toolhive integrates seamlessly with leading CAM systems (e.g., GibbsCAM, Cimatron, Mastercam and EspritEdge) and connects directly to Cribwise, making it easy to link your tool data with both programming and inventory management.
Getting Started
What is Toolhive?
Toolhive is a cloud-based tool data management software built for CNC machine shops. It gives your team one central place to store, manage, and access all tool data.
Why do I need tool data management software?
Most machine shops track tooling in spreadsheets, notebooks, or someone's head – and it works, until it doesn't. Tool data management software gives you one place for all your tool data, so setup times get shorter, emergency reorders get fewer, and your true tooling costs stop being a mystery.
Why should I choose Toolhive?
Toolhive makes life easier for CAM programmers by providing ready-to-use, high-quality tool data directly in your CAM system. With fast access to verified tool assemblies, automated data transfer, and fewer manual steps, you can focus on programming instead of searching for tool information. This means shorter programming times, fewer errors, and faster time from toolpath to production.
How quickly can I get started with Toolhive?
Getting started with Toolhive takes just a few minutes. We have optimized data onboarding, offering you various options to bring data into your system. You can build your tool library with our Tool Catalog that includes over 500,000 tools from leading manufacturers, import tool data directly from your CAM software, manually add tools at your own pace, or automatically import matched tools from your own documentation.
Do I need technical knowledge to set up Toolhive?
Not at all. Toolhive is designed to be up and running in minutes and doesn’t require any IT team involvement.
What languages is Toolhive available in?
The user interface is currently available in English, with additional languages coming soon.
Is there a desktop version of Toolhive?
Toolhive is exclusively available as a cloud-based application, so there's nothing to install or host on your end. You just need to log in, and everything you need is there, accessible from any browser, anywhere.
Can I host Toolhive on my own infrastructure?
Toolhive runs entirely in your browser, so there's no software to download or install, providing you with the flexibility and convenience of accessing it from anywhere without the need for local installation.
Which browser versions are supported for testing and usage?
For optimal performance and user experience, we recommend using the latest versions of Google Chrome or Microsoft Edge. We also support Mozilla Firefox as a compatible browser.
Billing & Plans
How do I cancel my subscription?
You can cancel your subscription anytime under Store settings. You'll keep full access until the end of your current billing period.
How do I delete my data and account?
When your subscription ends, your account and data are automatically deleted after 270 days. During that window, you can still log in to reactivate the account. If you'd like everything deleted sooner, reach out to our support team, and we'll take care of it.
How can I convert my free trial to a paid version?
If you’re ready to upgrade to a paid version, head to the Store section in the left panel, choose between monthly or annual billing, enter your billing information, and you're all set. Your trial data carries over automatically.
Account & Access
What should I do if I do not receive the registration e-mail for my company account?
First, check your spam folder. If it's not there, reach out to our support team with your company name and email address, and we'll sort it out.
Does every team member need to register separately?
No, only the account owner needs to go through the full setup. Once you're in, go to Account Settings > Team Management and invite your colleagues by email. They'll get an invitation to join directly. If you run into any issues, our support team is happy to help.
How can I reset my password?
On the login page, click "Forgot Password" and follow the steps. You'll receive a reset link in your inbox within a few minutes.
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